We ship live plants, pots, and care essentials across India. This Shipping Policy explains our packaging, delivery windows, charges, and the live arrival guarantee.
1. Where we ship
We currently ship to all serviceable pin codes across India via specialist plant couriers. Some remote or restricted pin codes may not be serviceable — we will notify you within 24 hours of placing your order if that is the case and refund in full.
2. Packaging
Plants are packed in our custom insulated, vented boxes designed for Indian summers. The substrate is wrapped to retain moisture; foliage is protected with biodegradable wraps. We do not use excessive plastic.
3. Delivery time
Estimated delivery windows:
- Metro cities (Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Pune, Kolkata): 2–4 business days.
- Tier-2 cities: 3–5 business days.
- Rest of India: 4–7 business days.
We do not ship on weekends or public holidays to avoid plants sitting in warehouses. Orders placed after 14:00 IST ship the next working day.
4. Shipping cost
Shipping is calculated at checkout based on weight and destination pin code. Free shipping on orders above ₹1,500. Subscribers to any AMC plan receive free shipping on all plants and care products for the duration of the plan.
5. Order tracking
You will receive a tracking link by email and SMS once your order ships. For urgent requests, message us on WhatsApp and we will follow up with the courier.
6. Live arrival guarantee
We guarantee your plants will arrive alive and in good condition. If a plant arrives damaged or dead:
- Photograph the box, packaging, and the plant within 24 hours of delivery.
- Email the photos and your order number to care@verdantroots.in.
- Once approved, we will either send a replacement (free of charge) or refund the full amount, including shipping.
7. Delivery attempts
The courier will attempt delivery up to 3 times. After the third failed attempt, the package is returned to us. We will then contact you to reschedule (additional shipping charges may apply).
8. Address changes
You may change the delivery address up to 12 hours after placing the order by emailing us. After the order has shipped, we cannot redirect it — you will need to coordinate with the courier.
9. Weather holds
During extreme weather (heat waves, cold snaps, monsoons), we may hold shipments by 1–2 days to ensure plants arrive in good condition. We will notify you if this affects your order.
10. Local pickup
Customers in Bengaluru may pick up orders from our nursery in Whitefield, free of charge, by appointment. Choose "Local pickup" at checkout.